Shipping policy
Thank you for shopping at SIMOONN. We are committed to providing reliable shipping and delivery services to customers worldwide.
Processing Time
Orders are typically processed within 1–7 business days after payment is confirmed. During high-demand periods, holidays, or promotional events, processing times may be slightly extended.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Shipping Time
Estimated delivery times vary depending on the destination country and local shipping carrier services.
Typical delivery times:
- United States: 3–15 business days
- Canada: 5–15 business days
- Europe: 3–15 business days
- Australia & New Zealand: 3–15 business days
- Other International Locations: 7–20 business days
Please note that delivery times are estimates and may be affected by customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.
Shipping Fees
Shipping costs are calculated at checkout based on your location and selected shipping method. From time to time, we may offer free shipping promotions on eligible orders.
Order Tracking
Tracking information will be provided once your order has been shipped. Please allow several days for tracking updates to appear in the carrier’s system.
Incorrect Address Information
Please ensure that your shipping address is correct before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Packages
If your package appears delayed or lost, please contact our support team. We will do our best to assist you in working with the shipping carrier to resolve the issue.
Customs & Import Duties
For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.